Dialead Stone Machinery keeps attaching great importance to research and development

“Quality First, Client First”, Dialead Stone Machinery Co.,Ltd is committed to offer superb quality, competitive price and considerate service to every client. There are mainly three stages in our service scheme.

Pre-sales stage:

-Brief introduction of company for client’s full understanding of who we are.

-Brief introduction of our products category for client’s better understanding of what we do and what we can do.

-Detailed introduction of specific machines for client’s full understanding of the requested machines, like technical parameter, usage and cautions and etc.

-Professional suggestion in factory layout, demonstration program, feasibility analysis, investment and risk assessment from our rich experience and database.

In-sales stage:

-Timely production and delivery of the machine

-Regular notification of the production and delivery status

-Detailed introduction of installation and usage instructions.

After-sales stage:

-Full support for personnel training at client’s  end in all possible ways including face time, video, tutorials and etc.

-24-hour service hotline to provide uninterrupted technical support

-Technical personnel available on the spot at client’s cost.

-Efficient response to quality and service complaints.